Damaged poles, underground cables, or downed or clashing lines

24 hour emergency line - 0800 248 148

If you're concerned about an electrical hazard, you should phone us IMMEDIATELY on 0800 248 148. Treat any lines or cables as live and keep people away from the area.
Examples of potential hazards

Loss of power

For a list of electricity retailers and their contact details, please click here.

If you are without power and there are no safety issues, you will need to contact your retailer.

Find out more

All general enquiries

0800 248 148 (option 7)

we_CustomerService@welectricity.co.nz

We recommend using the form below so that we can capture everything we need to assist you.

Media enquiries

04 915 6118
Please only use this number if you're a member of the press.

Enquiry form

Please enter your details and we'll be in touch.

Visit our Services section

You can do most things online, but please don't hesitate to call our dedicated team on 0800 248 288 if you have any queries about working around our network.

Find out more

If you have any problems or concerns regarding your electricity supply or bill, please contact your retailer in the first instance.

If your concern is regarding the service you have received from Wellington Electricity or our service providers, please phone 0800 248 148 or email us.

• We'll respond to you within 3 working days with an answer to your question or to ensure we have all the information we need to help.
• If we can't resolve your complaint straight away, we'll investigate and keep you updated with our progress. We'll work with you to fix the issue or reach an acceptable solution as quickly and efficiently as possible.
• If your complaint raises complex issues and requires input from other providers or suppliers, this may take a little longer. We aim to have most complaints resolved within 20 working days.
• Our internal complaints process is free for consumers to use.

We recommend using the form below so that we can capture everything we need to assist you.

If we cannot resolve your complaint, you can contact Utilities Disputes on 0800 22 33 40 or go to www.udl.co.nz.
Utilities Disputes is a free and independent service for resolving complaints about utilities providers.

Complaint form

Please enter your details and we'll be in touch.

Utilities Disputes

0800 22 33 40

info@udl.co.nz

www.udl.co.nz

If you have a complaint, please call 0800 248 148 (option 7) or email we_CustomerService@welectricity.co.nz to access our free complaints process. If we cannot resolve your complaint, you can contact Utilities Disputes on 0800 22 33 40 or go to www.udl.co.nz.

Utilities Disputes is a free and independent service for resolving complaints about utilities providers.