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There are currently no known unplanned outages.

Are you without power?

How to report an outage
Home  /  Contact  /  Electricity Retailers

Please contact your electricity retailer directly in any of the following situations.

  • If you are without power and there are no safety issues
  • To request a new electricity connection
  • To temporarily disconnect your power
  • Enquiries about your electricity bill and prices

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In an emergency please phone our 24 hour Electricity Emergency Line

0800 248 148

For all other matters, please view our contact details here or call your electricity retailer.


Utilities Disputes

If we're unable to resolve a complaint, you can call Utilities Disputes on 0800 22 33 40 or visit www.udl.co.nz.
Please see our main contact page for more information.

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