In an emergency
If you need an emergency Close Approach Consent (for example, if you're an essential utility needing to fix a damaged pipe near a pole), phone 0800 248 148.
Charges may apply if the situation is found to be non-critical.
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More Information
Rolling outages are now in effect until Sunday 19 August. Please continue to treat all electricity lines and equipment as live at all times.
⚠️ If you rely on power for medical reasons, please make sure you have an emergency response plan in place. Contact your health practitioner if an outage puts you at risk of harm, or call 111 in an emergency.
For more information and live updates, please read our article on the upcoming planned outages.
All information related to current outages and affected areas will be shared on our Outages page as per usual.
If you need an emergency Close Approach Consent (for example, if you're an essential utility needing to fix a damaged pipe near a pole), phone 0800 248 148.
Charges may apply if the situation is found to be non-critical.
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If we're unable to resolve a complaint, you can call Utilities Disputes on 0800 22 33 40 or visit www.udl.co.nz.
Please see our main contact page for more information.
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